Business Systems Analyst – Business & Corporate

Reference Number: 895598-W
Type of placement: Permanent, Permanent
Location: Switzerland, North West


Responsible for the management of business systems. This includes the planning, implementation, integration, testing and management of the system releases.


Main Responsibilities:

  • Assessment of user needs through close cooperation with business functions to provide support and proactive service, including analysis of opportunities in accordance with the IT strategy and architecture
  • Focal point to communicate system related problems in collaboration with IT teams and software vendor on changes, fixes and updates
  • Ongoing troubleshooting, user support, and maintenance of the systems to ensure customer satisfaction
  • Management of the system release process including vendor management, coordination of validation activities with development and execution of testing
  • Coordination and provision of end user training
  • Creation of system related QS documentation (SOPs, WISs, etc) in compliance with relevant policies and standards
  • Guarantee compliance to CSV requirements (if relevant), IT Policies and Standards
  • Configuration or development of new system functionalities based on user requirements
  • Strong understanding of business requirements and technology to support business objectives
  • System Manager for defined information system(s).
  • Development of System Strategy Plans
  • Development of training documentation and eLearning modules
  • Budget planning
  • Project management for business critical initiatives
  • Negotiation with vendors/service providers for optimal costs and services delivery

Qualifications and Experience:

  • Minimum of University Degree – (Computer Science, Information Systems, preferred)
  • At least 5 years of professional experience with preferably 4 years in the pharmaceutical industry
  • At least 3 years of experience in business area in planning and managing IT systems
  • Experience in providing end user training
  • Experience in development of training documentation and eLearning modules
  • Strong knowledge in system management and administration
  • Experience in managing software as a service (SaaS)
  • Strong communication skills, able to understand problems and present solutions towards business partners
  • Good analytical skills with ability to understand business requirements and transform into IT solutions
  • Independent, and hands-on working style, team player, highly self-motivated, proactive and change oriented
  • SAP implementation experience, beneficially Success Factors, Concur, Coupa

  • Fluent in English (written and spoken), French and/or German is a plus
  • Relevant working/residency permit or Swiss/EU-Citizenship required



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