Content Manager

Reference Number: x1x2x3
Type of placement: Contract
Location: Switzerland, North West

Introduction:

Our client is a leading global player in the Pharmaceutical industry with global headquarters in Basel, Switzerland. They are looking for a Content Manager to manage, prepare, update and upload all necessary items on the necessary platforms.

Main Responsibilities:

  • Technical Competence:

- Managing the content management and distribution platform (internet) – Pitcher (training provided);

- Receiving Content and preparing it for Uploading on the Platform;

- Formatting/Programming Content on Platform;

- QA of content –visual and technical;

- Distribution to relevant users;

- Management of Users on Platform –set up, removal etc;

- Management technical issues reported by end users;

- Working with vendor to request Pitcher instances creation;

- Migrating content and configuration to Production Environment;

- Testing new updates for vendor.

  • Database Management:

- Adding new users, Removing old ones, recording changes;

- General Management of end users as needed ~450 users across the globe;

- Tracking Country status, content use etc;

- Producing Analytics for business use.

  • Project Management:

- Management of mini-projects to improve the tool, database, etc;

- Orchestrating UAT with requestors;

- Working with Vendors ;

- Piloting new enhancements with select countries;

- Managing the Support Email;

- Answering Queries;

- Giving IT Support to end users;

- Communicating with new countries who wish to start using the tool.

  • Innovation and Development:

- Ability to identify innovative solutions to user issues;

- Identify opportunities for process efficiencies.

Qualifications and Experience:

  • Experience with performing quality assurance/quality review on content is a necessity;
  • Excellent attention to detail & organizational skills essential;
  • Ability to follow through on tasks;
  • Excellent written and verbal communication skills – comfortable with being customer facing;
  • Familiarity with Customer Relationship Management (CRM) systems and/or Closed Loop Marketing (CLM) an advantage;
  • Customer and delivery focused;
  • Ability to work under tight time pressures;
  • Self-starter and ability to work on their own initiative;
  • Excellent problem-solving skills plus strong desire for work success and self-improvement;
  • Project management;
  • Know how to manage a project in terms of project requirements to delivery;
  • Project Quality Assurance;
  • On time and on budget planning;
  • Business Process Management;
  • Defining a Business requirements process flow;
  • Delivering that process via a defined project;
  • Excellent skills in English required, as well as experience with CRM, content and database management;
  • No profound medical experience required;
  • Relevant working/residency permit or Swiss/EU-Citizenship required.

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