Manager Distribution Operations


Reference Number: 895823-W
Type of placement: Contract, 3 - 6 months
Location: Switzerland, North West


For one of our clients, a Swiss biopharmaceutical company, we are currently looking for a Manager Distribution Operations.


Main Responsibilities:


  • Operational guidance, support and surveillance of the outsourced Customer Service and order fulfilment. This includes, but is not limited to order approval, returns control, facilitation of deviations and complaints handling, proposal, specification and implementation of continuous improvement projects, daily tracking of delivery reports, regular review calls and on-site meetings with the Customer Service team;
  •  Customer service and fulfilment of orders from business partners in US and ROW;
  •  KPI management;
  •  Collection of rolling demand forecasts and forecast accuracy tracking;
  •  Month-end reconciliation of finished product stocks at various stock locations;
  •  Determination of finished product stock replenishment requirements;

Other tasks:

  • Contribution to the continued development of the SCM&D processes and the related Quality Management System, including the establishment or update of SOPs;

Qualifications and Experience:


  •      Academic or equivalent education
  •  Mandatory 5+ years of experience in pharmaceutical industry
  •  Mandatory 3+ years of experience in customer service role or in close collaboration with      customer service functions
  •  Mandatory 3+ years of experience in commercial distribution in pharmaceutical environment
  •  Previous experience of working in complex matrix organizations, with cross-functional cooperation and interactions with various hierarchical levels
  •  Basic understanding of GDP and GMP
  •  Previous experience in managing third party vendors
  •  Mandatory fluent in German and English; additional EU languages constitute a plus

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