• Contract
  • Anywhere
  • Recruiter: Anil Dahiya

The Life Science Career Network

 

CTC are specialized industry experts who can help companies source the best talent and provide reliable HR and consulting services, support varied candidates in finding promising career opportunities and offer the latest in skill development training programs.

 

Our client is a pioneer in Drug Discovery and Development and one of the frontrunners in Personalized Healthcare. As the world`s largest R&D spender in the pharmaceutical and diagnostics domain, they work in a vast number of drug discovery & therapeutic areas and are highly recognized internationally.

IT Technical Support – 5549 ADA

 

We are looking for a IT Technical Support for an initial 1 year contract, with possibility of extension based in the Basel area.

 

Main Responsibilities:

  • Identifying hardware and software problems
  • Troubleshooting technical problems
  • Install and configure hardware and software
  • Talking with customers to capture problems in the best way possible
  • Clean documentation of procedures
  • Guiding customers through a series of actions to resolve a problem
  • Providing documents and training materials to customers
  • Proactive Support
  • Onsite Support
  • Further develop Delivery & Opt. squad tasks and processes with the goal of reducing complexity
  • Make processes more efficient (Lean), automate processes while maintaining a high level of customer satisfaction

 

Qualifications and Experience:

  • Relevant Swiss working/residency permit or Swiss/EU-Citizenship required
  • Finished apprenticeship in information technology or similar or 2+ years of experience in technical support or desktop support
  • Proficiency with Windows/Mac OS and GSuite Applications
  • Experience with remote desktop applications and help desk software (e.g. Bomgar and ServiceNow)
  • Experience in Hardware support
  • Excellent written and verbal communication in English and German
  • Strong interpersonal skills and is proactive and willing to work
  • Team player
  • Able to set priorities
  • Analytical way of thinking an advantage
  • Proactive listener and solution presenter

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