• Contract
  • Anywhere
  • Recruiter: Usha Rao

IT User Support Engineer – 6097 URA

 

Our client is a pioneer in Drug Discovery and Development and one of the frontrunners in Personalised Healthcare. As the world`s largest R&D spender in the pharmaceutical and diagnostics domain, they work in a vast number of drug discovery & therapeutic areas and are highly recognized internationally.

 

The perfect candidate is one who either has two years of work experience in technical support/desktop support or someone with a finished apprenticeship in information technology combined with at least 1 years of technical support or similar. Someone with ServiceNow experience and Gsuite Applications is mandatory.  Fluency in English and German is a MUST

This role is a initial 12 months contract with chances of Extension, to be based in Basel region with 100% onsite requirement. Unfortunately, this role cannot be hybrid or remote.

 

Main Responsibilities

 

  • Identifying hardware and software problems
  • Troubleshooting technical problems
  • Install and configure hardware and software
  • Talking with customers to capture problems in the best way possible
  • Clean documentation of procedures
  • Guiding customers through a series of actions to resolve a problem
  • Providing documents and training materials to customers
  • Proactive Support
  • Onsite Support
  • Further develop Delivery & Opt. squad tasks and processes with the goal of reducing complexity
  • Make processes more efficient (Lean), automate processes while maintaining a high level of customer satisfaction
  • Support on the IT Welcome Zone (Front Desk Support)

 

Qualifications and Experience:

  • Relevant Swiss working/residency permit or Swiss/EU-Citizenship required
  • Finished apprenticeship in information technology or similar or 2+ years of experience in technical support or desktop support
  • Min. 2+ years of experience in technical support, desktop support or similar role
  • Proficiency with Windows/Mac OS and GSuite Applications.
  • Experience with remote desktop applications and help desk software (e.g. Bomgar and ServiceNow)
  • Experience in Hardware support
  • Fluency written and verbal communication in English and German is a MUST
  • Attention to detail and good problem solving skills
  • Excellent interpersonal skills and who is proactive and willing to work
  • Team player
  • Able to set priorities
  •  Analytical way of thinking an advantage
  • Reliable personality 
Apply for job