• Permanent
  • Anywhere
  • Recruiter: Anil Dahiya

Technical Support Engineer Medical Devices – 5975 ADA

Our client is a leading Medical Technology company in Switzerland. It is headquartered in Central Switzerland and has a global network of production sites, subsidiaries and sales partners. For our clients Technology division, we are looking for a technically experienced Technical Support Engineer Medical Devices for a permanent role to be based in Central Switzerland area.

Main Responsibilities:

·      Planning, communication and execution of technical distributor audits

·      Ensure that the communication, timing, implementation and results of the global service partner audit program meet our objectives and that any non-conformances are tracked and corrected in a timely manner

·      Recording customer complaints with full information and documentation in the complaints system

·      Provide technical training to users as required

·      Perform remote troubleshooting

·      Act as company ambassador when visiting customers

Qualifications and Experience:

·      Completed apprenticeship in the field of electronics or mechanics

·      At least 5 years of experience in a comparable role would be of advantage

·      Experience with EU and FDA medical device regulation and/or local authorities (SwissMedic, BfArM) would be of advantage

·      Proven experience with reading and interpreting device diagnostics and/or troubleshooting mechanical ventilation devices

·      High customer service skills, positive attitude, and ability to communicate with others clearly and tactfully.

·      Strong customer orientation

·      Good computer literacy, standard operating systems + MS Office

·      Speaks/writes/reads English and German (fluent or native speaker)

·      Travel requirements up to 50% (international)