Customer Engagement Platform Implementation Lead – 6878

 

Our client is a leading Swiss multinational healthcare company headquartered in Basel, Switzerland. Operating in Pharmaceuticals and Diagnostics, it is one of the world’s largest biotech companies and a global leader in in-vitro diagnostics and cancer treatments.

The perfect candidate brings several years of experience in large-scale program deployment or hands-on project management, with a proven track record of managing technology implementation projects. Also, we are looking for someone with an outstanding stakeholder engagement and communication capabilities, with a proven ability to foster trust and ensure clear, consistent communication with both local teams and central program leadership.

 

This is a 2.5-year contract role with possible extension, based in Basel.

 

Main Responsibilities

·      Hold accountability for the successful execution of the deployment plan in your assigned affiliate, including the on-time delivery of all local milestones from pre-launch to hypercare exit.

·      Build and maintain a strong, trusted partnership with affiliate leadership and their project team, acting as their single point of contact and strategic guide.

·      Lead the performance of the local implementation squad, ensuring the team is motivated, aligned, and effectively resolving all on-the-ground challenges.

·      Manage the accurate tracking and reporting of all local business and technical readiness, and proactively mitigate all local risks and issues.

·      Consider the local business continuity plan, ensuring that the cutover and go-live phases cause minimal disruption to critical business operations.

·      Ensure the local change and training plan is delivered effectively, partnering with ECL and local champions to drive user adoption.

·      Represent the affiliate's unique needs and challenges back to the central program, ensuring they are clearly communicated and appropriately addressed.

 

Qualifications and Experience:

·      University Degree in Business, IT, or a related field.

·      5-7 years of experience in large-scale program deployment or hands-on project management, with a proven track record of managing technology implementation projects.

·      Experience in the pharmaceutical/biotechnology industry is strongly preferred, with a deep understanding of affiliate/local market operations, business processes, and culture.

·      3 years of matrix leadership of distributed teams; you must be able to lead and motivate a local squad without direct authority.

·      A "roll-up-your-sleeves" mindset with a proven ability to identify, analyse, and resolve on-the-ground challenges and roadblocks in a fast-paced environment.

·      Excellent stakeholder engagement and communication skills, with the ability to build trust and maintain clear, consistent communication with both local teams and central program leadership.

·      Hands-on experience in supporting the delivery of local training and change activities to drive user adoption.

·      VACC mindset and an openness to new ways of working.

·      Able to travel to affiliate/market sites as needed for key milestones (e.g., go-live).

·      English fluent is a MUST, other languages are a big PLUS (e.g. French, Spanish, Italian, German)

 

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