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System & Process Specialist

Our client is a pioneer in Drug Discovery and Development and one of the frontrunners in Personalised Healthcare. As the world`s largest R&D spender in the pharmaceutical and diagnostics domain, they work in a vast number of drug discovery & therapeutic areas and are highly recognized internationally. 

We are currently looking for a System & Process Specialist for a 24-month contract based in Kaiseraugst, Switzerland.



The Clinical Distribution organization’s objective is to cost-effectively ensure the right product is in the right place at the right time every time, such that no patient will go without treatment and no clinical trial will be delayed. The System & Process Optimization Chapter ensures organizational readiness for the Clinical Distribution team and the North Star: All patients worldwide, within one day, CO2 neutral.

The perfect candidate will have SAP experience and strong collaboration and problem solving skills. He/she is courageous, inclusive, and a servant contributor with a people focus, who delivers on the PTDS strategy. It's important to have a strong understanding of E2E supply chain management and systems, with a key focus on warehouse, transportation management and logistics. For this role we are looking for a candidate who acts as a role model with an exemplary mindset of continuous improvement and global thinking. The perfect candidate needs to be able to act as an ARCHITECT and CATALYST in the distribution organization. Take smart risks by approaching work differently, and streamlining/ stopping non-value adding work.


Main Responsibilities:

  • Provide technical support and act as a support function to coordinate system, interface or transmission related issues in day-to-day distribution and logistics operations and provide training to the users
  • Participate in global projects that aim to improve the overall supply-chain management functions and performance (project support, UAT, system monitoring and housekeeping)
  • Provide support and advanced knowledge for specific and clinical distribution related projects
  • Performs / manages / facilitates / coordinates different system testing, user acceptance and regression tests for new or changed functionalities in the client’s systems and/or respective interfaces.
  • Responsible for the "operationalization" of new projects (incl. documentation and training of teams) Drives for best practises, standardization and optimization of distribution processes across PTDS, with a focus on lead time, ensuring supply chain and inventory optimization for a scope of 500+ clinical studies and CHF 900 Mio in inventory
  • Maintain compliant functionality (e.g. GxP and custom requirements properly reflected in the system configuration) and process standards between the client’s system (e.g. SAP) and the warehouse or transport management system of external logistics service providers
  • Supports the system & process chapter strategy in line with the overall distribution strategy, responsible for system and process strategy execution
  • Manages interface monitoring and issue management (for both, internal & external partners)
  • Responsible for daily operational business continuity (following ITSM standards)
  • Identify and drive root cause analysis and process and performance improvements
  • Acts as the main contact for IT partners and teams (e.g. second level support functions) and follow-up on corrective or preventive actions
  • Manages overall access and role management
  • Acts as robotics process automation owner
  • Responsible for managing advance analytics and reporting capabilities
  • Fosters a learning and collaboration culture within and across the chapters
  • Acts as a coach and consultant for the distribution organization to support effective issue resolution and cascading of information to stakeholders, manages escalations

Qualifications and Experience:

  • Relevant working/residency permit or Swiss/EU-Citizenship required
  • Min. Bachelor degree in a technical, business or supply chain field or associated relevant experience
  • Strong experience in SAP, especially in the supply chain modules
  • Min. 5-7+ years operational experience in (Clinical) Supply Chain / Distribution / Planning incl. experience in ERP IT system and/or ERP deployments 
  • Experience with IRT und Middleware (e.g. TIBCO)
  • Excellent knowledge of clinical supply chain distribution processes, industry best practices, and applicable tools and systems to enable operational excellence
  • Strong experience within a project environment with agile methodologies and LEAN/OE experience
  • Strong experience in SAP, especially in the supply chain modules
  • Excellent language skills in English is a MUST, German skills would be a plus
  • Cross-functional / cross-cultural experience
  • Excellent verbal/written communication and presentation skills, including ability to simplify what is complex and focus audience on key messages and experience in communicating with senior leadership representatives
  • Proactive, motivated, solution oriented team player

Nice to Have:

  • APICS and/or SCOR certification, or associated relevant experience
  • Operational Excellence/Six Sigma/Lean training

Would you like to learn more about CTC and the opportunity outlined? Please, get in contact with us: you may either use the 'apply now' button, or write an email to us, or reach out to us on the phone.